At Mountain Interactive, we provide multiple ways for our community members to get support based on the type of issue they are experiencing. Here’s how you can contact the appropriate team or find the right resource.
For General Issues and Reporting:
We highly encourage all members to utilize the Mountain Interactive website to report issues or get in touch with the relevant team. Our website offers a range of resources to assist with common queries or problems:
Mountain Interactive Website: MountainInteractive.com
General Information: Information Center
Roblox Appeals: Roblox Game Appeals
Discord Appeals: Discord Appeals
Player Reports: Player Reports
Staff Reports: Staff Reports
These resources allow you to directly contact the staff or management team through the appropriate channels.
When to Use the Support System:
For certain issues, we encourage you to contact customer support directly via the Support System for assistance with:
Billing Issues
- Cancellations
- Invoices, Receipts
- Subscription Assistance
- Other Billing SupportWebsite/Account Issues
- Account Lockouts
- Back-End Permissions
- Website Account BansAdditional Contacts for Specific Issues
- Copyright Agents
- Dispute Analysts
- Legal Inquiries
Support Contact Information:
If you are dealing with one of the issues mentioned above, feel free to contact us through the following:
Email: [email protected]
Phone: +1 (855) 954-0255
We are here to assist with any account or billing-related concerns, and our team will work with you to resolve any issues promptly.