At Mountain Interactive, we value transparency and are committed to providing an excellent experience for all our users. Please carefully review our refund policy to understand how refunds are handled.

Mountain Interactive does not offer refunds for any real-money transactions. All purchases, including subscriptions (Gold VIP, Platinum VIP, Titanium VIP) and donations, are final and non-refundable.
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While we do not offer refunds, you can cancel your subscription at any time to prevent future charges. Cancellations will stop future billing but will not refund any past payments. Once canceled, you will continue to have access to your subscription benefits until the end of the current billing cycle.

For more details on how to cancel your subscription, please refer to our Subscription Cancellation Article.
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In rare circumstances, Mountain Interactive may review requests for refunds, but these will be handled on a case-by-case basis and are not guaranteed. Should you believe you have an exceptional case, please contact us at [email protected]. Proof of purchase (such as confirmation emails or screenshots) will be required.
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If you have questions or concerns about a transaction, please reach out to our support team at [email protected]. We’re here to help with any issues, even though refunds are not offered.

For full details, please review our Refund Policy.