At Mountain Interactive, we strive to create a safe and engaging environment for all our players, especially children and teens. Safety is at the heart of our mission, and we continuously invest in ensuring that both players and their families feel secure while enjoying our immersive games and community spaces. Whether interacting on our Discord server or within our games, we prioritize the well-being of all members, providing tools, resources, and monitoring systems that protect our youngest players.
Empowering Players to Control Their Experience
We believe in putting control into the hands of our players. Whether you’re a child, teen, or parent, you can customize your experience on Mountain Interactive to match your comfort level. Through features like Privacy Settings, you can manage who contacts you, block unwanted messages, and report inappropriate behavior. Our upcoming Youth Safety Assist initiative will offer new tools, including real-time Safety Alerts and Sensitive Content Filters to further protect our young users and enhance their online experience.
Our Volunteer Moderation Team: Your First Line of Safety
The Volunteer Moderation Team plays a crucial role in enforcing our community guidelines and keeping all players safe. They ensure that our Discord server and games remain welcoming, fun, and free from harmful content. Moderators respond to reports, monitor interactions, and act quickly to address any violations of our Perris Rules or Community Guidelines.
While our moderators are the first line of defense, it’s important to note that Mountain Interactive’s employees, who operate under strict Non-Disclosure Agreements (NDAs), have access to more detailed member data. These employees conduct frequent monitoring to ensure safety across the platform. With access to account behavior, flagged content, and other critical safety data, they work behind the scenes to ensure that inappropriate content is swiftly addressed and that the platform remains safe for everyone.
Supporting Parents with Tools and Controls
We understand how important it is for parents and guardians to be involved in their child’s online activities. That’s why we offer several tools specifically designed to give families peace of mind:
Authorized Account Contacts: Parents can be added as authorized contacts to their child’s account, allowing them to monitor purchases, manage billing, and oversee account activities, without needing full access to the account itself.
Parental Controls: Our platform includes comprehensive parental control settings, allowing guardians to limit in-game purchases, control communication options, and restrict access to certain game features. This ensures that children can enjoy Mountain Interactive while staying safe.
Proactive Monitoring and Detection
Our commitment to safety goes beyond moderation. We’ve implemented advanced tools and systems that proactively monitor in-game and platform activity, detecting and addressing harmful behavior before it escalates. Mountain Interactive employees, who work under NDAs, are responsible for monitoring these tools, ensuring that all flagged content is handled promptly. This team’s access to sensitive data allows them to identify risks and respond quickly to keep the community secure.
Our Warning System focuses on education, giving players the opportunity to learn from their mistakes instead of facing immediate punishment. If a rule is violated, players are notified and given clear explanations to help them avoid future infractions. However, for serious violations—such as inappropriate content involving minors or violent behavior—we take swift, decisive action to protect the community.
A Holistic Approach to Community Safety
Safety at Mountain Interactive is a team effort. While we provide the tools and policies to protect young players, we also encourage open communication between parents, guardians, and children about the importance of online safety. By working together, we can ensure that everyone has a positive and secure experience on our platform.
Our Volunteer Moderation Team and Mountain Interactive’s employees work hand-in-hand to create a space where everyone, from young players to adults, can enjoy our games without worry. The volunteer moderators help enforce the rules, while employees with access to sensitive data maintain the safety of our platforms on a deeper level.
Looking Forward
We’re always working on new tools and safety initiatives to keep Mountain Interactive safe and secure for everyone. As part of our ongoing efforts, we’ll continue rolling out more features under the Youth Safety Assist initiative to ensure that our youngest players have the best possible experience.
If you ever have questions about our safety features or need assistance, our Support Team and Moderation Team are always here to help.