At Mountain Interactive, we are dedicated to creating a fun, engaging, and safe environment for players of all ages. For our younger community members, we understand the importance of online safety and the trust that parents and guardians place in us. Our commitment is to ensure that children and teens can explore, play, and connect in a secure space, while providing parents with the tools and knowledge they need to keep their loved ones safe.
Our Approach to Safety
We take a proactive and multi-layered approach to child and teen safety across all our platforms, from the games we develop to our online community. We know that online safety is a shared responsibility, and we are committed to partnering with parents, guardians, and experts to continually enhance the safety measures in place.
Here are the key principles that guide our approach:
1. Safety by Design:
From the ground up, our games and platforms are built with safety in mind. Whether it's age-appropriate content filters or community guidelines designed to foster positive interactions, we aim to make every part of the Mountain Interactive experience safe by default.
2. Empowering Parents & Guardians:
We provide tools that allow parents to oversee their child’s experience. Features like the Authorized Account Contacts option give parents more control over their child’s purchases and account activities. This helps parents ensure that their child’s experience remains secure without disrupting their play.
3. Proactive Monitoring & Enforcement:
Our dedicated moderation team actively monitors the platform to ensure compliance with our community guidelines and takes swift action to address harmful behavior. We work closely with law enforcement and industry partners to prevent and respond to serious incidents.
4. Continuous Education:
We believe that an informed community is a safe community. We regularly provide resources, updates, and tips for both parents and teens on how to navigate our platform safely. We are committed to fostering a space where young players can learn about online safety and responsible gaming.
Tools and Resources for Parents
To further support the safety of our young users, we offer several features specifically designed for parents and guardians:
Authorized Account Contacts:
Parents can easily add themselves as an authorized contact on their child's account, giving them the ability to monitor purchases and manage billing without accessing private details like passwords. This feature is ideal for ensuring that no unauthorized purchases are made while allowing your child to continue enjoying the game.Parental Controls:
We offer built-in parental control settings that allow guardians to restrict access to certain features, limit in-game purchases, and control communication options. These controls ensure that parents can tailor their child’s experience according to their comfort level.Age-Appropriate Content Filtering:
Our platform automatically filters out content that may be inappropriate for younger players, ensuring that your child’s experience stays aligned with their age group. This includes blocking certain types of interactions and preventing exposure to mature content.
Working Together to Keep Kids Safe
Mountain Interactive is committed to providing a platform where children and teens can safely explore, create, and play. However, online safety is a team effort, and we strongly encourage parents and guardians to be actively involved in their child’s online journey. Open communication with your child about their online activities, along with using the tools we provide, will help ensure a positive and secure experience.
Some additional steps parents can take include:
Regularly reviewing account activity with the help of the Authorized Account Contacts feature.
Setting clear rules for online play and communications.
Keeping an open dialogue about the importance of online safety and respecting others in the digital space.
Continuous Improvement
We are always striving to improve our safety features and policies. Our team actively monitors emerging trends and collaborates with child safety experts to refine and update our practices. As part of this commitment, we regularly review our policies and introduce new tools to ensure our younger users are always protected.
Staying Informed
For the latest updates on our safety initiatives, we encourage parents and guardians to explore our Safety Center, where you'll find additional resources, guides, and tips on how to ensure a safe gaming environment. We are here to support you and your family every step of the way.