If you believe your Mountain Interactive account has been compromised or hacked, it's important to act quickly to regain access and secure your account. Here’s what you should do to recover your account and prevent future security breaches.
1. Change Your Password Immediately
The first step in recovering your account is changing your password as soon as possible. Here’s how:
Log in to your Mountain Interactive account (if you're still able to access it).
Go to the Account Settings page and select Change Password.
Use a strong password that you haven’t used before—one that includes a combination of letters, numbers, and special characters.
2. Reset Your Password if You’re Locked Out
If you can’t access your account, you can reset your password:
Visit the password reset page.
Enter your email address, and you’ll receive a link to reset your password.
Follow the steps provided in the email to regain access to your account.
3. Check Your Email for Unauthorized Changes
If your account was compromised, hackers may have changed your email address or account information. Check your inbox for any emails from Mountain Interactive about changes to your account:
Look for suspicious activity: If you notice any changes you didn’t make, report them immediately.
Revert changes: If the hacker changed your email address, use the link in the email to revert the change and secure your account.
4. Enable Two-Factor Authentication (2FA)
Once you've regained access, add an extra layer of security by enabling two-factor authentication (2FA):
Go to your Account Settings and click on Security.
Follow the instructions to enable 2FA, which will require you to enter a code sent to your phone or email in addition to your password.
5. Secure Linked Accounts
If your Mountain Interactive account is linked to external platforms like Roblox or Discord, make sure those accounts are also secure:
Change your passwords on any linked accounts.
Enable 2FA on those accounts to add another layer of protection.
6. Check for Suspicious Activity
Once your account is secure, review your account history for any suspicious activity. Look for:
Unusual logins or locations.
Recent purchases or in-game actions you didn’t perform.
Changes to your account information (email, username, etc.).
7. Contact Customer Support
If you're unable to recover your account or believe it’s still compromised, reach out to Mountain Interactive Customer Support for further assistance:
Email: [email protected]
Phone: +1 (855) 954-0255
Provide as much detail as possible about the issue, including:
Your username.
The email address linked to your account.
A description of the problem and any actions you’ve already taken to try and fix it.
Preventing Future Security Issues
To prevent your account from being compromised again, follow these tips:
Use strong, unique passwords for all your accounts.
Enable two-factor authentication on all platforms, including Mountain Interactive, Roblox, and Discord.
Never share your account credentials with anyone.
Regularly review your account activity to spot any suspicious actions early.
By acting quickly and following these steps, you can secure your account and protect yourself from future threats.